NORDIQE - PRIVACY POLICY
Last updated: August 2026
This Privacy Policy explains how NORDIQE collects, uses, discloses, and protects personal information when you visit nordiqe.store, place an order, contact us, subscribe to marketing communications, or otherwise interact with our online store and related services.
1. WHO WE ARE
NORDIQE is the trading name of Theodoros Giallelis, a sole proprietor registered in Greece.
For the purposes of the General Data Protection Regulation (GDPR) and other applicable data-protection laws, the data controller is:
Theodoros Giallelis, trading as NORDIQE
Chiou 7
Kalamata 24100
Greece
Email: info@nordiqe.store
Website: https://nordiqe.store
2. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with NORDIQE, we may collect or receive the following categories of personal information:
• Identity and contact information, such as your name, email address, telephone number, billing address, shipping address, and country.
• Order and transaction information, such as products purchased, order number, purchase history, order value, shipping status, returns, refunds, and related communications.
• Account information, where customer-account features are used.
• Customer-support information, including information you provide through our contact form, email, or other support channels.
• Device and technical information, such as IP address, browser type, device type, operating system, language, approximate location derived from IP address, and other technical identifiers.
• Website activity and usage information, such as pages viewed, products viewed, interactions with the website, referral information, cart activity, and cookie or similar technology identifiers.
• Marketing and communication preferences, including whether you have subscribed to or opted out of marketing communications.
• Information necessary for fraud prevention, security, payment verification, and protection of our store and customers.
We do not intentionally collect sensitive personal information unless it is necessary for a specific lawful purpose and you choose to provide it.
3. PAYMENT INFORMATION
Payments are processed through Shopify's checkout infrastructure and the payment providers made available to you at checkout.
NORDIQE does not store or collect full payment-card numbers or card security codes on its own systems.
Shopify and the applicable payment provider may process payment information necessary to complete a transaction, detect fraud, comply with financial regulations, and provide payment services. Their processing may be subject to their own privacy notices and legal obligations.
NORDIQE may receive limited transaction information, such as payment status, payment method type, transaction identifiers, and other information required to manage an order, refund, dispute, or accounting obligation.
4. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
• directly from you when you place an order, contact us, create an account, submit a form, subscribe to marketing, or otherwise provide information;
• automatically when you browse or interact with our website, including through cookies and similar technologies;
• from Shopify and other service providers that support our store, payments, fraud prevention, fulfilment, delivery, analytics, advertising, or customer service;
• from shipping carriers and fulfilment partners in connection with delivery and order status;
• from advertising, analytics, and social-media platforms where permitted by law and according to your privacy choices; and
• from public authorities or other sources where required or permitted by law.
5. WHY WE USE PERSONAL INFORMATION
We may process personal information for the following purposes:
• To process, fulfil, deliver, and manage orders.
• To process payments, refunds, returns, exchanges, and disputes.
• To provide customer support and respond to enquiries.
• To send transactional or administrative communications, such as order confirmations, shipping updates, policy changes, or service messages.
• To maintain, secure, troubleshoot, and improve our website and services.
• To detect, prevent, and investigate fraud, misuse, security incidents, or unlawful activity.
• To maintain business, accounting, tax, and transaction records.
• To comply with legal and regulatory obligations.
• To establish, exercise, or defend legal claims.
• To understand how customers use our website and to measure performance.
• To provide marketing communications where you have requested them or where otherwise permitted by law.
• To measure, personalize, and improve advertising where permitted by applicable law and subject to your privacy choices.
6. LEGAL BASES FOR PROCESSING UNDER THE GDPR
Where the GDPR applies, we rely on one or more of the following legal bases:
Performance of a contract:
We process information when necessary to take steps at your request before a purchase or to perform our contract with you, including processing orders, payments, shipping, returns, refunds, and customer support.
Legal obligations:
We process information where necessary to comply with tax, accounting, consumer-protection, fraud-prevention, regulatory, or other legal requirements.
Legitimate interests:
We may process information where necessary for legitimate business interests, such as operating and improving our store, preventing fraud, protecting our systems, understanding store performance, and responding to customer enquiries, provided those interests are not overridden by your rights and freedoms.
Consent:
Where required, we rely on your consent for activities such as certain marketing communications, advertising technologies, analytics cookies, or other non-essential tracking. You may withdraw consent at any time.
7. COOKIES AND SIMILAR TECHNOLOGIES
NORDIQE and our service providers may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used for:
• essential store and checkout functionality;
• security and fraud prevention;
• remembering settings and preferences;
• analytics and performance measurement;
• advertising and campaign measurement; and
• personalization where permitted.
Where required by law, non-essential cookies and similar technologies are used only after appropriate consent has been obtained.
You can manage available cookie and privacy choices through the controls presented on our website and through your browser or device settings. Disabling certain cookies may affect some website functionality.
8. SHOPIFY
Our online store is hosted and powered by Shopify.
Shopify processes personal information in connection with store hosting, checkout, orders, customer accounts, fraud prevention, payments, analytics, and other services that we choose to use.
Depending on the service, Shopify may process personal information on our behalf as a service provider or processor, or for certain activities under its own legal responsibilities.
More information about Shopify's handling of consumer information is available in Shopify's privacy notices.
9. SERVICE PROVIDERS AND OTHER RECIPIENTS
We may disclose personal information to service providers and other recipients where reasonably necessary for the purposes described in this policy.
These may include:
• Shopify and e-commerce infrastructure providers;
• payment processors and financial-service providers;
• shipping carriers, logistics providers, fulfilment partners, and suppliers involved in fulfilling orders;
• fraud-prevention, security, and risk-management providers;
• analytics and website-performance providers;
• marketing, advertising, and social-media platforms, where enabled and permitted;
• customer-support and communications providers;
• professional advisers, such as accountants, legal advisers, or insurers;
• public authorities, regulators, law-enforcement bodies, courts, or other parties where disclosure is required or permitted by law; and
• parties involved in a business reorganisation, sale, merger, financing, or transfer, subject to applicable legal requirements.
Depending on the tools enabled on our store, advertising and analytics providers may include services operated by Google, Meta, Pinterest, or similar platforms.
We do not disclose personal information to third parties simply for them to use for unrelated purposes without an appropriate legal basis.
10. SHIPPING AND FULFILMENT PARTNERS
Certain orders may be stored, prepared, or shipped by third-party fulfilment, logistics, or supplier partners acting in connection with NORDIQE orders.
We may provide these partners with information necessary to fulfil and deliver an order, such as your name, shipping address, contact details, ordered products, and relevant delivery information.
These partners receive only information reasonably necessary for the relevant service, subject to applicable contractual and legal requirements.
11. INTERNATIONAL DATA TRANSFERS
Because we use international e-commerce, technology, payment, fulfilment, analytics, and communications providers, personal information may be processed in countries outside Greece or outside the European Economic Area (EEA).
Where the GDPR requires safeguards for an international transfer, we rely on mechanisms permitted by applicable law, which may include adequacy decisions, standard contractual clauses, or other legally recognised safeguards.
12. HOW LONG WE KEEP PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required or permitted by law.
Retention periods depend on the type of information and the reason we process it. For example:
• order, transaction, invoice, accounting, and tax records may be retained for the periods required by applicable law;
• customer-support records may be retained for as long as necessary to resolve enquiries, disputes, or related issues;
• fraud-prevention and security records may be retained where necessary to protect our store and customers;
• marketing information may be retained until you unsubscribe, withdraw consent, or the information is no longer required for the relevant purpose; and
• cookie and analytics information is retained according to the applicable tool settings, consent choices, and legal requirements.
When information is no longer required, we will delete or anonymise it where reasonably practicable, unless continued retention is required or permitted by law.
13. MARKETING COMMUNICATIONS
If you subscribe to marketing communications, we may send you information about NORDIQE products, offers, or updates.
You may unsubscribe at any time by using the unsubscribe link included in a marketing email or by contacting info@nordiqe.store.
Unsubscribing from marketing does not prevent us from sending necessary transactional or service-related communications concerning an order, account, security matter, or customer-support request.
14. ADVERTISING, ANALYTICS, AND U.S. PRIVACY CHOICES
We may use analytics and advertising technologies to understand website performance, measure campaigns, and, where permitted, deliver or measure advertising.
We do not sell personal information for money.
However, depending on the advertising and analytics technologies enabled on our store, certain disclosures of identifiers, cookie data, or online activity may be considered a "sale", "sharing", or processing for targeted advertising under some U.S. state privacy laws.
Where applicable law provides such rights, you may have the right to opt out of these activities. Available privacy or cookie controls on our website may be used for this purpose where supported. You may also contact us at info@nordiqe.store.
We will honour legally valid privacy requests and recognised opt-out signals where required by applicable law.
15. YOUR GDPR AND EEA PRIVACY RIGHTS
Where the GDPR applies, you may have the right to:
• request access to your personal information;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information in certain circumstances;
• request restriction of processing in certain circumstances;
• object to processing based on legitimate interests;
• object to direct marketing;
• request portability of information where applicable;
• withdraw consent at any time where processing is based on consent; and
• lodge a complaint with a competent data-protection supervisory authority.
Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
To exercise your rights, contact us at info@nordiqe.store. We may request information reasonably necessary to verify your identity before acting on a request.
We will respond within the periods required by applicable law.
As a business established in Greece, the relevant supervisory authority is the Hellenic Data Protection Authority, although you may also have the right to contact another competent supervisory authority depending on your circumstances.
16. U.S. STATE PRIVACY RIGHTS
If you live in a U.S. state with an applicable consumer privacy law and the law applies to our processing, you may have rights that can include:
• the right to know or access personal information;
• the right to request deletion;
• the right to correct inaccurate personal information;
• the right to obtain a portable copy of certain information;
• the right to opt out of certain sales, sharing, targeted advertising, or profiling;
• the right to limit certain uses of sensitive personal information, where applicable;
• the right not to be discriminated against for exercising privacy rights; and
• the right to appeal certain decisions, where provided by applicable law.
To submit a request, contact info@nordiqe.store or use available privacy controls on our website.
Where legally permitted, you may use an authorised agent. We may take reasonable steps to verify your identity, the request, and the agent's authority.
17. AUTOMATED PROCESSING AND FRAUD PREVENTION
We and our service providers may use automated tools to identify potentially fraudulent, abusive, or high-risk transactions, protect account and payment security, and support advertising or analytics functions.
Where applicable law grants rights relating to decisions based solely on automated processing that produce legal or similarly significant effects, we will respect those rights.
18. DATA SECURITY
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, misuse, or destruction.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their devices, passwords, and account information.
19. CHILDREN'S PRIVACY
Our store is not directed to children.
We do not knowingly collect personal information from children in circumstances where parental or guardian consent is required by applicable law.
If you believe a child has provided personal information to us improperly, please contact info@nordiqe.store so that we can review the matter.
20. THIRD-PARTY LINKS AND SERVICES
Our website may contain links to third-party websites, social-media platforms, payment services, or other external services.
NORDIQE is not responsible for the privacy practices of independent third parties. We recommend reviewing the privacy notices of any third-party service you choose to use.
21. BUSINESS TRANSFERS
If NORDIQE or the business operating it is reorganised, sold, transferred, merged, financed, or otherwise involved in a business transaction, personal information may be disclosed or transferred as part of that transaction where permitted by law.
22. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in our services, technologies, legal requirements, or business practices.
The current version will be published on nordiqe.store with an updated "Last updated" date.
Where required by law, we will provide additional notice of material changes.
23. CONTACT US
For questions about this Privacy Policy or to exercise a privacy right, contact:
NORDIQE
Theodoros Giallelis, sole proprietor
Chiou 7
Kalamata 24100
Greece
Email: info@nordiqe.store
Website: https://nordiqe.store
