NORDIQE - RETURN & REFUND POLICY

Last updated: August 2026

We want customers to have clear and transparent information about
returns before making a purchase. Please read this Return & Refund
Policy carefully before placing an order.

1.  RETURN WINDOW

For orders delivered outside the European Union, you may request a
return within 10 days after the date you receive your order.

For orders delivered to consumers within the European Union, the
statutory right of withdrawal described in Section 8 below applies.

The applicable return period begins on the date the order is delivered,
not on the date the order is placed or dispatched.

To request a return, contact us at info@nordiqe.store within the
applicable return period. Please include your order number and the
item(s) you wish to return.

Do not send a product back before contacting us and receiving return
instructions. Because NORDIQE works with different fulfilment locations
depending on the product and destination, the appropriate return address
may vary by order.

2.  ELIGIBILITY FOR RETURNS

Unless a legal right or exception stated below applies, returned
products must:

• be in the same condition in which they were received;
• be unused and undamaged, except where inspection is reasonably necessary;
• include all original parts and accessories;
• include original packaging where reasonably possible;
• be accompanied by proof of purchase.

Returns may also be requested for a change of mind within the applicable
return period, subject to the conditions of this policy and any
mandatory consumer rights that apply in the customer’s jurisdiction.

A return will not be refused merely because a customer changed their
mind where this policy or applicable consumer law gives the customer a
right to return the product.

3.  HOW TO REQUEST A RETURN

To initiate a return:

1.  Email info@nordiqe.store within the applicable return period.
2.  Include your order number and identify the product(s) you wish to
    return.
3.  If the product arrived damaged, defective or incorrect, include
    photographs showing the product and, where relevant, the packaging.
    These photographs help us assess the issue and are not intended to
    limit any mandatory legal rights.
4.  Wait for our return instructions and the applicable return address.
5.  Package the item securely and send it according to the instructions
    provided.

Items returned to an address without prior return instructions may be
delayed or may not reach the correct fulfilment facility.

4.  DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order after delivery and contact us as soon as
reasonably possible if an item is damaged, defective, or different from
the item ordered.

Email info@nordiqe.store with:

• your order number;
• a description of the issue;
• photographs of the product showing the issue, where reasonably possible;
• photographs of the packaging where shipping damage may have occurred.

We will assess the issue and, where appropriate, arrange a replacement,
refund, or other remedy in accordance with applicable law.

Where an item is confirmed to have arrived damaged, defective, or
incorrect, NORDIQE will cover reasonable return shipping costs where
required and will provide appropriate return instructions.

Nothing in this policy limits any mandatory statutory rights or legal
guarantees available to consumers.

5.  RETURN SHIPPING COSTS

Change-of-mind returns: Unless applicable law requires otherwise or
NORDIQE agrees to cover the cost, the customer is responsible for the
direct cost of returning an item when the return is based solely on a
change of mind.

Damaged, defective or incorrect items: Where a product is confirmed to
be damaged, defective, or incorrectly supplied, NORDIQE will cover
reasonable return shipping costs where required by applicable law.

Large or bulky products: Return shipping for furniture and other large
or bulky items can be significantly more expensive than standard parcel
shipping. If the customer is responsible for the return cost, we will
provide available information about the return procedure and, where
required by applicable law, information or an estimate regarding the
direct return cost before purchase.

Customers should not independently ship a large or bulky product before
contacting us for return instructions.

6.  REFUNDS

Once a returned item has been received and inspected, we will notify you
of the outcome.

If the refund is approved, it will be issued to the original payment
method unless otherwise agreed or required by law.

After NORDIQE issues a refund, additional processing time may be
required by your bank, card issuer, payment provider, or financial
institution before the funds appear in your account.

Original shipping charges are handled according to the reason for the
return and applicable consumer law. Where mandatory law requires
standard outbound delivery costs to be refunded, they will be included
in the refund.

NORDIQE does not charge restocking fees for returns accepted under this policy.

7.  EXCHANGES

If you would like a different product, please contact us at
info@nordiqe.store.

Where practical, we may arrange an exchange. In other cases, the
simplest process may be to return the eligible item for a refund and
place a new order separately.

This does not affect any statutory right to replacement or another
remedy for defective or non-conforming goods.

8.  EUROPEAN UNION - 14-DAY RIGHT OF WITHDRAWAL

If you are a consumer and your order is delivered within the European Union, you generally have the statutory right to withdraw from a distance purchase within 14 days after receiving the goods, without giving a reason, subject to the exceptions provided by applicable law.

To exercise this right, notify NORDIQE clearly of your decision to withdraw by emailing info@nordiqe.store before the 14-day period expires.

For eligible change-of-mind withdrawals, the customer is responsible for the direct cost of returning the goods unless NORDIQE has agreed to bear that cost or applicable law provides otherwise.

For goods that, by their nature, cannot normally be returned by post - including certain furniture or bulky products - the direct return cost may be substantially higher. Where required by applicable law, information or an estimate regarding such costs will be provided before the purchase is concluded.

Following a valid withdrawal, NORDIQE will reimburse the applicable payments within 14 days after being informed of the decision to withdraw. We may withhold reimbursement until we have received the goods back or the customer provides evidence that the goods have been sent back, whichever occurs first.

Where applicable, the refund includes the cost of the least expensive standard delivery method offered for the original order. Additional delivery costs resulting from a more expensive delivery option selected by the customer are not refundable unless required by law.

The statutory right of withdrawal is separate from rights relating to defective, damaged, or non-conforming goods.

9.  EXCEPTIONS / NON-RETURNABLE ITEMS

Certain products may be excluded from change-of-mind returns where
permitted by applicable law. These may include:

• products made to the customer’s specifications or clearly
  personalised;
• goods that are not suitable for return for
  health-protection or hygiene reasons if sealed and unsealed after
  delivery;
• perishable goods or goods liable to deteriorate rapidly; 
• other products for which applicable consumer law provides an exception
  to the right of withdrawal.

If you are unsure whether an item is eligible for return, contact
info@nordiqe.store before purchasing.

A product that falls within a change-of-mind exception may still be
covered by applicable rights if it is defective, damaged, incorrectly
supplied, or otherwise non-conforming.

10. LOST OR STOLEN SHIPMENTS

If tracking indicates a delivery problem or you believe a shipment has
been lost, please contact us at info@nordiqe.store so that we can review
the shipment information and, where appropriate, work with the carrier
or fulfilment partner.

A carrier’s delivery scan does not automatically remove any rights or
remedies a customer may have under applicable law. Cases involving
alleged loss, theft, or misdelivery will be assessed based on the
circumstances and applicable consumer law.

11. CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible at
info@nordiqe.store.

We will try to accommodate cancellation requests before an order enters
processing or fulfilment. Once an order has been processed or
dispatched, cancellation may no longer be possible and the applicable
return procedure may need to be followed.

Any mandatory cancellation or withdrawal rights under applicable
consumer law remain unaffected.

12. RETURN ADDRESS

Please contact info@nordiqe.store before returning any product.

Do not send returns to an address shown on a parcel, shipping label,
website footer, or business registration unless our support team
specifically confirms that address for your return.

Products may be fulfilled from different locations, and the correct
return destination depends on the product and order. We will provide the
appropriate return instructions after your request has been reviewed.

13. CONTACT

For questions about returns, refunds, damaged products, or this policy,
contact:

NORDIQE Email: info@nordiqe.store Website: nordiqe.store

This Return & Refund Policy does not exclude, restrict, or override any
mandatory consumer rights that apply under the laws of the customer’s
jurisdiction.