NORDIQE - SHIPPING & PAYMENT POLICY
Last updated: August 2026
This Shipping & Payment Policy explains where NORDIQE ships, estimated delivery times, fulfilment practices, customs information, payment processing, and what to do if there is a problem with a shipment.
1. SHIPPING DESTINATIONS
NORDIQE currently ships eligible products to:
• Australia
• United States
Product availability may vary by destination. If a product cannot be delivered to the shipping country selected at checkout, the order cannot be completed for that destination.
2. SHIPPING COSTS
Standard shipping is free for all eligible orders delivered to the destinations listed above.
If any optional or exceptional delivery charge applies to a specific product or service, it will be disclosed before the order is completed.
3. ORDER HANDLING & ESTIMATED DELIVERY TIMES
Orders are generally prepared for shipment within 2–3 business days.
Estimated total delivery times, including normal handling time, are:
- Furniture: approximately 4-8 business days
- All other eligible products: approximately 8-15 business days
Business days exclude weekends and applicable public holidays.
Delivery estimates are not guaranteed delivery dates. Delays may occasionally occur because of carrier operations, customs processing, weather, public holidays, high-volume periods, remote delivery locations, or other circumstances outside normal operating conditions.
Where a material delay becomes known to us, we will make reasonable efforts to provide updated information.
4. FULFILMENT & DISPATCH
NORDIQE works with third-party logistics, fulfilment, and supplier partners to store, prepare, and dispatch certain products on our behalf.
As a result:
• orders may be dispatched from different fulfilment locations depending on the product and destination;
• items within the same order may sometimes arrive in separate packages;
• different packages from the same order may arrive on different dates.
Regardless of which fulfilment partner dispatches an order, NORDIQE remains the customer's point of contact for order-related support.
5. TRACKING
When tracking is available, tracking information will be provided after the order has been dispatched.
Tracking systems may require up to 24-72 hours after dispatch to begin displaying movement or detailed carrier updates.
If tracking has not updated after this period or you believe there is a delivery problem, contact us at info@nordiqe.store and include your order number and tracking number.
6. SHIPPING DELAYS
If your order is delayed, please contact us at info@nordiqe.store.
Where available, we will review the tracking information and work with the relevant carrier or fulfilment partner to obtain an update.
Estimated delivery periods may be affected by circumstances such as customs processing, carrier delays, weather events, strikes, local service interruptions, high-volume periods, or other external events.
7. LOST, DAMAGED OR MISDELIVERED SHIPMENTS
Please contact us if:
- your order appears to be lost in transit;
- the tracking information indicates a delivery problem;
- your parcel arrives visibly damaged;
- an item arrives damaged, defective, or incorrect;
- you believe your order has been delivered to the wrong location.
Email info@nordiqe.store with your order number, tracking information, and a description of the issue. For damaged items, photographs of the product and packaging may help us investigate the claim.
NORDIQE will review the circumstances and, where appropriate, work with the carrier or fulfilment partner to arrange a suitable resolution in accordance with our Return & Refund Policy and applicable law.
Handing a shipment to a carrier does not remove any mandatory consumer rights that may apply.
8. MULTIPLE ITEMS & SPLIT SHIPMENTS
Orders containing more than one item may be fulfilled from different locations and may therefore be shipped separately.
If you receive only part of your order, please check the tracking information for additional shipment numbers. If you need assistance, contact info@nordiqe.store.
9. SHIPPING ADDRESS & DELIVERY
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, contact us as soon as possible at info@nordiqe.store. We will make reasonable efforts to update the address before the order enters fulfilment, but address changes cannot be guaranteed once processing or dispatch has begun.
If an order cannot be delivered because the address supplied by the customer was incomplete or incorrect, any reshipment, return-to-sender costs, or refund will be handled based on the circumstances of the shipment and applicable law.
Customers should also monitor tracking information and respond to any reasonable carrier instructions or delivery attempts.
10. ORDER CANCELLATIONS
If you wish to cancel an order, contact us as soon as possible at info@nordiqe.store.
We will try to accommodate cancellation requests before the order enters processing or fulfilment.
Once an order has entered fulfilment or has been dispatched, cancellation may no longer be possible. If the order is eligible for return after delivery, the applicable procedure in our Return & Refund Policy may be used.
NORDIQE does not charge a cancellation fee for an order that we are able to cancel before fulfilment.
Any mandatory cancellation or withdrawal rights under applicable consumer law remain unaffected.
11. CUSTOMS, IMPORT DUTIES & TAXES
International shipments may be subject to customs procedures, import duties, taxes, or other government charges depending on the destination, the product, and the country from which the shipment is dispatched.
Unless a duty or tax is expressly shown as included or collected at checkout, such charges may be assessed separately by the relevant customs authority, carrier, or government agency and may be payable by the recipient.
NORDIQE does not control charges imposed directly by customs authorities or government agencies.
If you are unsure whether import charges may apply to your order, we recommend checking the applicable rules in your destination country before purchasing.
If a shipment is returned because required import charges were not paid, any refund or reshipment will be handled after the shipment status and any non-recoverable costs have been reviewed, subject to applicable law.
12. PAYMENT METHODS
The payment methods available for an order are shown at checkout and may vary depending on the customer's location, currency, device, and eligibility.
We accept major credit and debit cards and other payment methods made available through our Shopify checkout.
NORDIQE does not add a separate card-processing surcharge. Your bank, card issuer, or payment provider may apply its own foreign-exchange, international transaction, or other fees where applicable.
13. PAYMENT SECURITY
Payments are processed through Shopify's secure checkout infrastructure and the payment providers made available at checkout.
NORDIQE does not store or collect full payment-card details on its own systems.
Checkout and payment information is transmitted using encrypted connections and handled by the relevant payment provider in accordance with its security and compliance requirements.
14. RETURNS & REFUNDS
Returns, damaged-item claims, change-of-mind returns, and refunds are governed by our Return & Refund Policy.
Customers should review that policy before returning any product. Return destinations may vary depending on the product and fulfilment location, so products should not be returned without first receiving return instructions from NORDIQE.
15. CONTACT
For shipping, tracking, delivery, payment, or order-related questions, contact:
NORDIQE
Email: info@nordiqe.store
Website: nordiqe.store
This policy does not exclude, restrict, or override any mandatory consumer rights that apply under the laws of the customer's jurisdiction.
